FGB Fraud Center

Current Fraud Alerts:


Be aware of fraudulent mailers using our name or variations of First Guaranty Bank to solicit your personal information regarding your mortgage. This mailer circulating is NOT from First Guaranty Bank. If you have questions about your mortgage, please call our Customer Support Center at 888-375-3093.



Be aware of fraudulent phone calls using our name (or variations of First Guaranty Bank) in the caller ID to solicit your personal information. Remember, we will never call you to ask for personal or account information. If you receive a suspicious call, do not answer or call back. If you have questions about your account, please call our Customer Support Center at 888-375-3093.

At First Guaranty Bank, your safety is our highest priority. It's why we've implemented multiple safe guards for your online banking, accounts, credit/debit cards, ATM transactions, and more. Our security tools work 24/7 to keep your accounts safe—so you can take a well-earned break.

How does First Guaranty Bank recognize fraud?

There are patterns to every user’s behavior: how often you log in, what devices you use, the places you send payments to, and how much you send.

By combining behavioral data with other layers of security, First Guaranty Bank works to stop fraudulent transactions before they can be completed. So relax. You—and your money—are safe with us.

Want to learn more? Talk to one of our Fanatical Bankers today.


ATM/Debit Card Fraud Protection:

Our automated system will contact you in the following order: text message, email, and phone call, to verify suspicious card transactions.


NOTE: You will NEVER receive a text, call, or email from us asking you for your Debit Card number. The only information you'll need to verify is the last 4 digits of your social security number. Your caller ID will show 1-855-961-1602 or text from 869-75.


Debit/Credit Card Protection:

You can get card protection and peace of mind in the palm of your hand with our FGB SecurLOCK app. SecurLOCK is available for personal and business accounts and gives you the ultimate control! From the app, you can turn your cards on and off, control where your cards are used and receive instant alerts to monitor spending.

Learn More



External Transfers, Wires, and ACH Transactions:

If an external transfer, ACH, or wire transaction appears abnormal, you will receive a notification within your online banking session. For your protection, any abnormal transaction will be placed on hold.



What should you do if you receive this alert?

For security reasons, this transaction is on hold and under review. It will not be processed until the review has been completed.  Expect a call from one of our FGB Representatives OR call us at (985) 348-0561. You can check for transaction status updates in online banking.

NOTE: You will still be able to access your account and use your debit/credit card. Only the abnormal transaction will be placed on hold. If the transaction occurs over the weekend, the transaction will remain on hold until the following business day when the transaction can be reviewed.



IDProtect is one of the Club Benefits from our Active Club or Advantage Club Checking accounts. It helps better protect you and your joint account owners by monitoring possible identity theft incidents. This service1 includes credit file monitoring2, credit report and score3, monitoring of over 1,000 public databases, identity theft expense reimbursement4, fully managed resolution services, and more.

Other Resources

Seven Ways to Spot a Fraudulent Mailer

Nov 1, 2021, 11:16 AM
Display title : Seven Ways to Spot a Fraudulent Mailer
Action text : Learn More
Action link : https://www.fgb.net/resources/blog/blog-details/blog/2021/11/01/seven-ways-to-spot-a-fraudulent-mailer
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Letters and mailers claiming your home warranty will expire if you don’t act can be fraudulent companies looking to get personal identifiable information they will then use or sell.

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For more information and tips about protecting yourself from online fraud, read this blog. You can also check out our privacy policy here.

1 Benefits are available to personal checking account owner(s), and their joint account owners subject to the terms and conditions set forth in the Guide to Benefit and/or insurance documents for the applicable Benefits. Benefits are not available to a “signer” on the account who is not an account owner or to businesses, clubs, trusts organizations and/or churches and their members,
or schools and their employees/students.
2 Credit file monitoring may take several days to begin following activation.
3 Credit Score is a VantageScore 3.0 based on single credit bureau data. Third parties may use a different VantageScore or a different type of credit score to assess your creditworthiness
4 Special Program Notes: The descriptions herein are summaries only and do not include all terms, conditions and exclusions of the Benefits described. Please refer to the actual Guide to Benefit and/or insurance documents for complete details of coverage and exclusions. Coverage is provided through the company named in the Guide to Benefit or on the certificate of insurance.

Insurance Products are not insured by the FDIC or any Federal Government Agency. Not a deposit of or guaranteed by the bank or any bank Affiliate.

Links from the First Guaranty Bank web site to other web sites are provided solely as a convenience to visitors. If you use these links, you will leave the First Guaranty Bank web site.

The First Guaranty Bank does not have any responsibility or control over any of these external web sites, their content or their privacy policies. We do not endorse or make any representations about third-party external web sites, including any information, products, materials or results that may be obtained from using them.

If you decide to access any of the linked third-party web sites, you do so entirely at your own risk. You are encouraged to review the privacy notice for each linked web site.